Returns & Exchanges
At High Velocity Outlets, we want you to be completely satisfied with your home upgrades, which is why we offer a 30-day return window for items in their original condition. Whether it's a change of heart or a style mismatch, our streamlined process ensures your return is handled with peak efficiency.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Packaging
Place the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Label and Ship
Print your prepaid shipping label from the portal, affix it to the outside of your box, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects your return for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing